Information and General Help

1. Orders

1.1 step-by-step guide to placing an online order

1.2 Changing an order you've placed

1.3 Payment

2. Shipping

2.1 USA and Canada

2.1.1 Standard Shipping and Rates

2.1.2 Two-Day Shipping and Rates

2.1.3 One-Day Shipping and Rates

2.2 International Orders

3. Return Policy

4. Privacy Policy

3.1 information gathered

3.2 information sharing

3.3 cookies

5. Legal

6. Gift Certificates

Orders:

1.1 Step-by-step guide

Here are the steps you need to follow to place an order.
1- Find the items you want
2- Add the items to your Shopping Cart
3- Proceed to Checkout
4- Enter a Billing Address
5- Enter a Shipping Address
6- Choose a Shipping Method
7- Provide Payment Information
8- Review Your Order

1- Find the Items You Want

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.

2- Add the Items to Your Shopping Cart

If you want to order an item from fashiondex.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our web site.

3- Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart" section of your cart, click the "Checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form.
If at any point you encounter difficulty or receive an error message, click the "contact us" or call us at 1 212 647 0051 ext 102.

4- Enter your Billing Address of the credit card you are going to use.*

Note: If the address to which your order is being shipped differs from your billing address, we may ask you to call the toll-free number on the front or back of your card to contact your credit card company and create an "Alternate Shipping Address". This is simply a note on your account authorizing purchases to be delivered to a destination other than your billing address.

5- Enter your Shipping Address if your Shipping Address is different from the Billing Address.

If you need to tell us any additional information please enter that information in the "Additional Information Box"

If you have a Coupon or Discount Number enter it in the "Coupon or Discount Number" box.
Click the "Checkout" Button.

6- Select and choose a shipping option.
Click the "checkout" button.

7- Enter your credit card details.
Click the "checkout" button to complete you order.
You are done!

1.2 Changing an order you've placed

If your order has not shipped, you can revise your order by clicking the "contact us" link. We can only modify orders, or send account information, when the change request comes from the e-mail address that had originally placed the order your order. We can only read and respond to messages in English.

1.3 Payment

For your convenience we may show product prices in other (non US) currencies. These prices should be regarded as estimates only.
All transactions on your credit card will be billed in US dollars and appear on your statement as "The Fashiondex. Inc"

Shipping:

If the address to which your order is being shipped differs from your billing address, we may ask you to call the toll-free number on the front or back of your card to contact your credit card company and create an "Alternate Shipping Address". This is simply a note on your account authorizing purchases to be delivered to a destination other than your billing address.

Shipping within the U.S.:

  • Standard Shipping:
  • 1 to 5 business days
  • Items may be shipped by a variety of carriers.
  • Deliveries to Alaska, Hawaii, and P.O. boxes will take longer.
  • Signature upon delivery may be required for shipments.

Standard Shipping Rates:

$8.00 for 1 or 2 items (3 pounds), $12.00 2 to 4 items (4 pounds), $ 16.00 2 to and up (above 4 pounds). Simply type your shipping  address in the correct field, click continue. Your shipping price will be calculated before committing to order. 1-5 business days.

 

Two-Day Shipping:

  • 2 business days
  • No weekend delivery.
  • Items may ship using a variety of methods, both air and ground.
  • Signature upon delivery may be required for shipments.

Two-Day Shipping Rates:
$16.00 and up. Price is calculated by weight and location. Simply type your shipping address in the correct field, click continue. Your shipping price will be calculated before committing to order. By the end of the second business day.

One-Day Shipping:

  • 1 business day
  • No weekend delivery.
  • Items may ship using a variety of methods, both air and ground.

Signature upon delivery may be required for shipments.

One-Day Shipping Rates:

  • Express delivery by next business day (afternoon)
    $20.00 and up.  Price is calculated  by weight and location. Simply type your shipping address in the correct field, click continue. Your shipping price will be calculated before committing to order. By 7:00 PM the next business day.
  • Express delivery by next business day (morning)
    $25.00 and up.  Price is calculated by weight and location. Simply type your shipping address in the correct field, click continue.Your shipping price will be calculated before committing to order. By noon the next business day.

International Orders:

  • International Shipping Rates:
  • Priority Mail International and or Express Mail International
    $16.00 and up. Price is calculated by weight and location. Simply type your shipping address in the correct field, click continue. Your shipping price will be calculated before committing to order.
  • Estimated Delivery Time: 1-21 business days.
  • Outside the U.S.A. and Canada:
    American Express, JCB or a check drawn from a U.S. bank in U.S. funds or Wire Transfer is the preferred method of payment.
  • Visa, MasterCard and JCB is also happily accepted, and takes 1-7 days for address verification.
  • International shipments or orders placed with an international credit card may occasionally not be able to pay with a credit card; and we may require payment via wire transfer prior to our shipping the products.
  • Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
  • Please note: For your protection, fashiondex.com will send all orders via a traceable method. Any customs or duty charges are always the responsibility of the recipient.
  • You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from fashiondex.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
  • Customs forms for international packages will list the value of your order's contents.
  • Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
  • Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Basic returns policy:

Within 7 days of delivery, you may return any of the following purchased from fashiondex.com: books in their original condition; unopened CDs, unopened DVDs, and unopened software.

Call 212 647 0051 ext 102 for a R.M.A. number. Ship your return via a traceable method. We cannot refund shipping charges. There are no refunds on e-media i.e.: PDF or other type of files that we have e-mailed or have been downloaded.

Fashiondex Privacy Notice:

Fashiondex knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting fashiondex.com, you are accepting the practices described in this Privacy Notice.

What personal information about customers does Fashiondex gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at fashiondex.com. Here are the types of information we gather.
Information You Give Us:

We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses fashiondex.com. A number of companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalized experience at fashiondex.com if we cannot recognize you, we want you to be aware that these tools exist.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from fashiondex.com, if your computer supports such capabilities.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of fashiondex.com features, and we recommend that you leave them turned on.
Google, as a third party vendor, uses cookies to serve ads on our site.
Google's use of the DART cookie enables it to serve ads to our users based on your visit to our sites and other sites on the Internet.
You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Does fashiondex.com share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Affiliated businesses:

We work closely with our affiliated businesses, such as tradeshows, we occasionally share our customers with fashion, textile, and design industry trade shows, where we will be exhibiting at, so our customers can visit the show, gain up-to-date industry information, and visit us personally.
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers: At many times we send offers to selected groups of fashiondex.com customers on behalf of other businesses. When we do this, we never provide that business with your name and address.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Fashiondex, Inc., or substantially all of its assets are acquired, customer information will be one of the transferred assets.
Protection of fashiondex.com and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of fashiondex.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all information you input.
If you do not want to receive e-mail or other mail from us, please contact us at 212 647 0051, ext. 102.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
The Federal Trade Commission provides useful information about online privacy on its own Web site, Site Seeing on the Internet.

Legal:

Conditions of Use, Notices, and Revisions:

If you choose to visit fashiondex.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of New York. If you have any concern about privacy at fashiondex.com, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Gift Certificates:

Purchasing, Sending and Receiving Gift Certificates

  • Gift certificates are void where prohibited or restricted by law.
  • Gift certificates cannot be used to purchase gift certificates.
  • Gift certificates have no cash value.
  • Gift certificates are not valid until payment has been received and successfully processed (if paying by Credit Card or check).
  • Fashiondex reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.

Redeeming Gift Certificates

  • Gift certificates are only redeemable at fashiondex.com for the amount specified on the gift certificate, by the expiration date indicated.
  • Not Refundable. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
  • Any unused balance of the gift certificate will remain until redeemed or the original expiration date indicated on the gift certificate, whichever occurs first.
  • If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase.
  • Use and redemption of our gift certificates are also governed by our Privacy Policy.
  • Fashiondex, its agents and vendors, may provide gift certificate purchasers with information about the redemption status of gift certificates.

Cancellation and Expiration of Gift Certificates

  • Fashiondex reserves the right to immediately invalidate gift certificates, without notice, should it receive a credit card chargeback, returned check or other form of repudiated payment made towards the gift certificate.
  • Fashiondex is not responsible for lost or stolen gift certificates.
  • Fashiondex reserves the right to dishonor the gift certificate, if it reasonably believes the redeemer is not the intended beneficiary of the purchaser.
  • Gift certificates are not redeemable after the expiration date indicated on the gift certificate.
  • Fashiondex will replace a lost gift certificate if before its expiration date, provided the original gift certificate hasn't been redeemed and the replacement is issued to either the original purchaser or a verifiable recipient.
  • Fashiondex reserves the right to contact gift certificate purchasers, or known recipients, to remind them of upcoming expiration dates.

Miscellaneous Terms and Conditions

  • Fashiondex reserves the right to change these terms and conditions from time to time in its sole discretion.
  • Fashiondex is not responsible for emailed gift certificates that do not reach their intended recipient for reasons beyond its control. Bounced email is not monitored. Receipt of email cannot be verified.
  • Fashiondex is not responsible for late delivery of gift certificates.
  • Fashiondex, AND THEIR RESPECTIVE AGENTS AND AFFILIATES, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE NUMBER IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE.
  • Gift certificates, and this terms and conditions, are subject to and governed by the laws of the State of New York, without reference to its principles of conflicts of law.
    If any provision of these Terms and Conditions should, for any reason, be held invalid or unenforceable in any respect, the remainder of these Terms and Conditions shall be enforced to the full extent permitted by law. A court of competent jurisdiction is hereby empowered to modify the invalid or unenforceable provision to make it valid and enforceable.