1. Orders
2. Shipping
3. Return Policy
4. Privacy Policy
3.1 information gathered
3.2 information sharing
3.3 cookies
5. Legal
6. Gift Certificates
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Orders:
1.1 Step-by-step guide
Here are the steps you need to follow to place an
order.
1- Find the items you want
2- Add the items to your Shopping Cart
3- Proceed to Checkout
4- Enter a Billing Address
5- Enter a Shipping Address
6- Choose a Shipping Method
7- Provide Payment Information
8- Review Your Order
1- Find the Items You Want
First you will need to browse or search for the items you would like
to order. Keyword search boxes are located on nearly every page of our
store. You will also find links to browse lists and more detailed product-specific
searches in the top and left navigation bar. When you find an item that
interests you, click the title or name of the item to see its product
detail page. Here you will find more information about the item.
2- Add the Items to Your Shopping Cart
If you want to order an item from fashiondex.com, click the "Add
to Cart" button on the item's product detail page. Once you've added
an item to your Shopping Cart, use the cart's top navigation bar or the "Continue
shopping" button to keep searching or browsing until your cart contains
all of the items you want to order. You can access the contents of your
Shopping Cart at any time by clicking the Shopping Cart icon at the top
of every page of our web site.
3- Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping
Cart. When you're ready to place an order for everything in the "Shopping
Cart" section of your cart, click the "Checkout" button.
You will be taken to the first page of the order form.
The instructions below outline each step of our online order form.
If at any point you encounter difficulty or receive an error message, click
the "contact us" or call us at 1 914 271 6121 ext 102.
4- Enter your Billing Address of the credit card you are going
to use.*
Note: If the address to which your order is being shipped
differs from your billing address, we may ask you to call the toll-free
number on the front or back of your card to contact your credit card
company and create an "Alternate Shipping Address". This is
simply a note on your account authorizing purchases to be delivered to
a destination other than your billing address.
5- Enter your Shipping Address if your Shipping Address is different
from the Billing Address.
If you need to tell us any additional information please enter that
information in the "Additional Information Box"
If you have a Coupon or Discount Number enter it in the "Coupon
or Discount Number" box.
Click the "Checkout" Button.
6- Select and choose a shipping option.
Click the "checkout" button.
7- Enter your credit card details.
Click the "checkout" button to complete you order.
You are done!
1.2 Changing an order you've placed
If your order has not shipped, you can revise your order
by clicking the "contact us" link. We can only modify orders,
or send account information, when the change request comes from the
e-mail address that had originally placed the order your order. We
can only read and respond to messages in English.
1.3 Payment
For your convenience we may show product prices in other (non US) currencies.
These prices should be regarded as estimates only.
All transactions on your credit card will be billed in US dollars and
appear on your statement as "The Fashiondex. Inc"
Shipping:
If the address to which your order is being shipped differs from
your billing address, we may ask you to call the toll-free number on
the front or back of your card to contact your credit card company and
create an "Alternate Shipping Address". This is simply a note
on your account authorizing purchases to be delivered to a destination
other than your billing address.
Shipping within the U.S.:
Standard Shipping:
• 1 to 5 business days
• Items may be shipped by a variety of carriers.
• Deliveries to Alaska, Hawaii, and P.O. boxes will take longer.
• Signature upon delivery may be required for shipments.
Standard Shipping Rates:
$8.00 for 1 or 2 items (3 pounds), $12.00 2 to 4 items (4
pounds), $ 16.00
2 to and up (above 4 pounds). Simply type
your shipping address in the correct field, click continue.
Your shipping price
will be calculated before committing to order. 1-5 business days.
Two-Day Shipping:
• 2 business days
• No weekend delivery.
• Items may ship using a variety of methods, both air and ground.
• Signature upon delivery may be required for shipments.
Two-Day Shipping Rates:
$16.00 and up. Price is calculated by weight and location. Simply type your shipping address in the correct field, click continue. Your shipping price will be calculated before committing to order. By the end of the second business day.
One-Day Shipping:
• 1 business day
• No weekend delivery.
• Items may ship using a variety of methods, both air and ground.
• Signature upon delivery may be required for shipments.
One-Day Shipping Rates:
Express delivery by next business day (afternoon)
$20.00 and up. Price is calculated by weight and location. Simply type your shipping address in the correct field, click continue. Your shipping price will be calculated before committing to order. By 7:00 PM the next business day.
Express delivery by next business day (morning)
$25.00 and up. Price is calculated by weight and location. Simply type your shipping address in the correct field, click continue.Your shipping price will be calculated before committing to order. By noon the next business day.
International Orders:
International Shipping Rates:
Global Express Mail (EMS)
$16.00 and up. Price is calculated by weight and location. Simply type your shipping address in the correct field, click continue. Your shipping price will be calculated before committing to order. 1-10 business days.
Outside the U.S.A. and Canada:
American Express, JCB or a check drawn from a U.S. bank in U.S. funds or Wire Transfer is the preferred method of payment.
Visa, MasterCard and JCB is also happily accepted, and takes 1-7 days for address verification.
International shipments or orders placed with an international credit
card may occasionally not be able to pay with a credit card; and we may
require payment via wire transfer prior to our shipping the products.
Your packages may be subject to the customs fees and import duties of
the country to which you have your order shipped.
Please note: For your protection, fashiondex.com will send all orders via a
traceable method. Any customs or duty charges are always the responsibility
of the recipient.
You may be subject to import duties and taxes, which are levied once
a shipment reaches your country. Additional charges for customs clearance
must be borne by you; we have no control over these charges and cannot
predict what they may be. Customs policies vary widely from country to
country; you should contact your local customs office for further information.
Additionally, when ordering from fashiondex.com, you are considered the
importer of record and must comply with all laws and regulations of the
country in which you are receiving the goods.
Customs forms for international packages will list the value of your
order's contents.
Your privacy is important to us, and we know that you care about how
information about your order is used and shared. We would like our international
customers and customers shipping products internationally to be aware
that cross-border shipments are subject to opening and inspection by
customs authorities.
Also, we may provide certain order, shipment and product information,
such as titles, to our international carriers, and such information may
be communicated by the carriers to customs authorities in order to facilitate
customs clearance and comply with local laws.
Basic returns policy:
Within 7 days of delivery, you may return any of the following purchased
from fashiondex.com: books in their original condition; unopened CDs,
unopened DVDs, and unopened software.
Call 914 271 6121 ext 102 for a R.M.A. number. Ship your return via
a traceable method. We cannot refund shipping charges. There are no refunds
on e-media i.e.: PDF or other type of files that we have e-mailed or
have been downloaded.
Fashiondex Privacy Notice:
Fashiondex knows that you care how information about you is used and
shared, and we appreciate your trust that we will do so carefully and
sensibly. This notice describes our privacy policy. By visiting fashiondex.com,
you are accepting the practices described in this Privacy Notice.
What personal information about customers does Fashiondex gather?
The information we learn from customers helps us personalize and continually
improve your shopping experience at fashiondex.com. Here are the types
of information we gather.
• Information You Give Us: We receive and store any information you enter
on our web site or give us in any other way. You can choose not to provide certain
information, but then you might not be able to take advantage of many of our
features. We use the information that you provide for such purposes as responding
to your requests, customizing future shopping for you, improving our store, and
communicating with you.
• Automatic Information: We receive and store certain types of information
whenever you interact with us. For example, like many web sites, we use "cookies," and
we obtain certain types of information when your Web browser accesses fashiondex.com.
A number of companies offer utilities designed to help you visit web sites anonymously.
Although we will not be able to provide you with a personalized experience at
fashiondex.com if we cannot recognize you, we want you to be aware that these
tools exist.
• E-mail Communications: To help us make e-mails more useful and interesting,
we often receive a confirmation when you open e-mail from fashiondex.com, if
your computer supports such capabilities.
•
What About Cookies?
• Cookies are alphanumeric identifiers that we transfer to your computer's
hard drive through your web browser to enable our systems to recognize your browser
and to provide features such as storage of items in your Shopping Cart between
visits.
• The Help portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the browser notify
you when you receive a new cookie, or how to disable cookies altogether. However,
cookies allow you to take full advantage of some of fashiondex.com features,
and we recommend that you leave them turned on.
Does fashiondex.com share the information it receives?
Information about our customers is an important part of our business,
and we are not in the business of selling it to others. We share customer
information only as described below.
• Affiliated businesses: We work closely with our affiliated businesses,
such as tradeshows, we occasionally share our customers with fashion, textile,
and design industry trade shows, where we will be exhibiting at, so our customers
can visit the show, gain up-to-date industry information, and visit us personally.
• Agents: We employ other companies and individuals to perform functions
on our behalf. Examples include fulfilling orders, delivering packages, sending
postal mail and e-mail, removing repetitive information from customer lists,
analyzing data, providing marketing assistance, providing search results and
links (including paid listings and links), processing credit card payments, and
providing customer service. They have access to personal information needed to
perform their functions, but may not use it for other purposes.
• Promotional Offers: At many times we send offers to selected groups of
fashiondex.com customers on behalf of other businesses. When we do this, we never
provide that business with your name and address.
• Business Transfers: As we continue to develop our business, we might sell
or buy stores, subsidiaries, or business units. In such transactions, customer
information generally is one of the transferred business assets but remains subject
to the promises made in any pre-existing Privacy Notice (unless, of course, the
customer consents otherwise). Also, in the unlikely event that Fashiondex, Inc.,
or substantially all of its assets are acquired, customer information will be
one of the transferred assets.
• Protection of fashiondex.com and others: We release account and other
personal information when we believe release is appropriate to comply with the
law; enforce or apply our Conditions of Use and other agreements; or protect
the rights, property, or safety of fashiondex.com, our users, or others. This
includes exchanging information with other companies and organizations for fraud
protection and credit risk reduction. Obviously, however, this does not include
selling, renting, sharing, or otherwise disclosing personally identifiable information
from customers for commercial purposes in violation of the commitments set forth
in this Privacy Notice.
How secure is information about me?
• We work to protect the security of your information during transmission
by using Secure Sockets Layer (SSL) software, which encrypts all information
you input.
• If you do not want to receive e-mail or other mail from us, please contact
us at 914 271 6121, ext. 102.
• The Help portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the browser notify
you when you receive a new cookie, or how to disable cookies altogether.
• The Federal Trade Commission provides useful information about online
privacy on its own Web site, Site Seeing on the Internet.
Legal:
Conditions of Use, Notices, and Revisions:
If you choose to visit fashiondex.com, your visit and any dispute over
privacy is subject to this Notice and our Conditions of Use, including
limitations on damages, arbitration of disputes, and application of the
law of the state of New York. If you have any concern about privacy at
fashiondex.com, please contact us with a thorough description, and we
will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions
of Use will change also. We may e-mail periodic reminders of our notices
and conditions, unless you have instructed us not to, but you should
check our web site frequently to see recent changes. Unless stated otherwise,
our current Privacy Notice applies to all information that we have about
you and your account. We stand behind the promises we make, however,
and will never materially change our policies and practices to make them
less protective of customer information collected in the past without
the consent of affected customers.
Gift Certificates:
Purchasing, Sending and Receiving Gift Certificates
Gift certificates are void where prohibited or restricted by law.
Gift certificates cannot be used to purchase gift certificates.
Gift certificates have no cash value.
Gift certificates are not valid until payment has been received and successfully processed (if paying by Credit Card or check).
Fashiondex reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.
Redeeming Gift Certificates
Gift certificates are only redeemable at fashiondex.com for the amount specified on the gift certificate, by the expiration date indicated.
Not Refundable. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
Any unused balance of the gift certificate will remain until redeemed or the original expiration date indicated on the gift certificate, whichever occurs first.
If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase.
Use and redemption of our gift certificates are also governed by our Privacy Policy.
Fashiondex, its agents and vendors, may provide gift certificate purchasers with information about the redemption status of gift certificates.
Cancellation and Expiration of Gift Certificates
Fashiondex reserves the right to immediately invalidate gift certificates, without notice, should it receive a credit card chargeback, returned check or other form of repudiated payment made towards the gift certificate.
Fashiondex is not responsible for lost or stolen gift certificates.
Fashiondex reserves the right to dishonor the gift certificate, if it reasonably believes the redeemer is not the intended beneficiary of the purchaser.
Gift certificates are not redeemable after the expiration date indicated on the gift certificate.
Fashiondex will replace a lost gift certificate if before its expiration date, provided the original gift certificate hasn't been redeemed and the replacement is issued to either the original purchaser or a verifiable recipient.
Fashiondex reserves the right to contact gift certificate purchasers, or known recipients, to remind them of upcoming expiration dates.
Miscellaneous Terms and Conditions
Fashiondex reserves the right to change these terms and conditions from time to time in its sole discretion.
Fashiondex is not responsible for emailed gift certificates that do not reach their intended recipient for reasons beyond its control. Bounced email is not monitored. Receipt of email cannot be verified.
Fashiondex is not responsible for late delivery of gift certificates.
Fashiondex, AND THEIR RESPECTIVE AGENTS AND AFFILIATES, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE NUMBER IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE.
Gift certificates, and this terms and conditions, are subject to and governed by the laws of the State of New York, without reference to its principles of conflicts of law.
If any provision of these Terms and Conditions should, for any reason, be held invalid or unenforceable in any respect, the remainder of these Terms and Conditions shall be enforced to the full extent permitted by law. A court of competent jurisdiction is hereby empowered to modify the invalid or unenforceable provision to make it valid and enforceable.
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